Harward Business Review in the issue of “Outsourcing 2015/2016” lists the challenges for Co-service Centers. In the opinion of specialists, the key area of their development is to increase innovation and increase efficiency. Searching for solutions to meet these needs, Shared Service Centers (SSC) and Business Process Outsourcing (BPO) are increasingly chosen to use Lean Management. This methodology, so far associated mainly with improvements in manufacturing companies, finds its application also in administrative and office processes. In this case, the full use of the method’s capabilities becomes crucial, by adapting it to a different work environment and the organization’s specificity – and that is what LEAN OFFICE offers.
LEAN OFFICE

i STAGE

TRAININGS

TRAININGS concerning: lean management ideology, lean tools useful in improving office processes, the specifics of Lean implementations in the service industry, work methods that help in planting continuous improvement idea in employee’s mind.

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PILOT PROJECTS

Projects are run in selected areas of the organization, where first improvements are conducted. The first successes increase employees’ engagement and help convince the company’s management that Lean implementation is profitable.

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CREATING LEAN DEPARTMENT

Establishing a department responsible for carrying out improvement actions – Continuous Improvement, Delivery Excellence or Excellence Centre. We support the creation of a new department at all levels such as recruitment, setting the implementation program and its execution step by step.

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LEAN STRATEGY

In case of management’s agreement for including Lean into organization’s strategy, the following challenges will need to be faced: what goals to set, how to communicate them, how to monitor the implementation and what to pay attention to. We coordinate searching for answers to these questions and support the involvement of various management levels to create and implement Lean strategies.

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LEAN CULTURE

The target stage of LEAN OFFICE implementation – to plant in every single employee’s mind care for continuous improvement and encourage them for endless searching for area to be improved, creating innovation in processes and products. Achieving this level guarantees perpetual innovation and continuous increase in efficiency over the years.

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The goal of OFFICE LEAN implementation is continuous improvement and efficiency increase. Lean projects give the possibility of applying process automations such as VBA application or accounting robot. Obviously, IT specialists are able to automize everything, but we will help you to choose the areas in which the improvement will bring you the most powerful effects, so automations could be implemented into already optimized processes.

What is the best way to create the Lean culture, what to pay attention to and how to find motivation to implement it? We know answers to all these questions. Take advantage of our experience.

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